House Rules

Smoking

• Smoking is prohibited inside rooms and indoor areas.
• A cleaning fee of ₹3,000 per room will be charged for violations.
• Designated smoking areas are available.
• Kindly use the ashtray to dispose of cigarette buds, and take all necessary precautions to prevent a fire.
• Drugs are strictly prohibited.

Pets

• Pets are not allowed on the property.

Quiet Hours

• Maintain silence between 10:00 PM and 7:00 AM to preserve the peaceful environment.

Visitors

• Visitors are not allowed.
• Only registered guests listed at the time of booking or check-in may stay.

Use of Facilities

• Guests are responsible for using the villa’s amenities carefully.
• Damages will be charged to the guest.

Access to Kitchen

• Guest access to the kitchen is not permitted to maintain hygiene and ensure smooth operations.

Cleanliness

• Maintain cleanliness and use the trash bins provided.
• Excessive cleaning may incur additional charges.

Alcohol Consumption

• Permitted in designated areas only. Please drink responsibly.

Child Supervision

• Parents/guardians must supervise children at all times, especially near staircases and swimming areas.

Room Occupancy

• Any additional guests beyond the booked occupancy require pre-approval and may incur charges.

Valuables

• Use in-room safes for your belongings. The management is not responsible for lost or stolen items.

Liability

• Guests are responsible for their own safety and any accidents or injuries resulting from negligence or misuse of property.

Lost and Found

• Lost and found items are held for 14 days while we attempt to contact the guest. If contact information is incorrect or the guest cannot be reached within 14 days, unclaimed items may be disposed of or donated.

Meal Timings

• Breakfast: Breakfast is served daily from 8:30 AM to 10:30 AM and is exclusively for registered guests. Additional guests may avail breakfast at ₹350 per person, provided the front desk is notified at least 24 hours in advance. All requests are subject to the chef’s approval to accommodate necessary preparations.
• Lunch: Lunch is served only with prior orders, with seating from 1:00 PM to 2:30 PM. Guests are kindly requested to arrive within the stipulated timing, as late arrivals may prevent service.
• Dinner: Dinner is served only with prior orders, with seating from 7:00 PM to 10:00 PM. Guests arriving after 10:00 PM will not be served dinner.

Monthly Stays

• We are pleased to offer attractive monthly discounts for guests opting for long-term stays at our villa. Please note that utilities, including electricity, laundry for linens and towels, water tanker services, and diesel for the generator, will be borne by the guest.

Guest Conduct and Responsibilities

• Age Requirement: Guests must be at least 18 years old to book accommodations. Minors must be accompanied by an adult.
• Behavior: Guests are expected to respect the heritage property, its staff, and other guests. Disruptive or inappropriate behavior may result in eviction without refund.
• Damage and Liability: Guests are responsible for any damage to property caused by them or their invitees during their stay. Charges for damages will be billed to the guest.

We look forward to hosting you and hope you have a memorable stay at Sorriso Do Sol Heritage Home!

Changes to Terms
Sorriso Do Sol Heritage Home reserves the right to modify these Terms at any time. Changes will be posted on the Site, and continued use constitutes acceptance of the updated Terms.

Governing Law and Disputes
These Terms are governed by the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Goa, India.

Complaints and Grievances
We value your feedback. For any questions or complaints, please contact us at:
Email: connect@sorrisodosol.com
Phone: +91 97666 66000
By using the Sorriso Do Sol website and services, you signify your acceptance of these Terms and Conditions.