Frequently Question
Frequently Question

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What makes Sorriso Do Sol unique?

Sorriso Do Sol is a luxurious villa that combines world-class amenities with serene coastal beauty. Enjoy personalized service, elegant interiors, and breathtaking views, perfect for creating unforgettable memories.

Is the villa suitable for family stays?

Absolutely! Sorriso Do Sol offers spacious accommodations, kid-friendly amenities, and activities tailored for families, ensuring everyone has a delightful and comfortable stay.

What is included in my vacation rental?

Your vacation rental comes with an all-inclusive package, offering cozy accommodations, premium amenities, and security. We provide full on-ground assistance, including a concierge, housekeeping, and a chef to ensure a seamless and unforgettable experience!

Are there extra charges for concierge services?

Our concierge service is complimentary and included in your stay. However, certain services such as in house chef or meals will incur additional charges.

Can the concierge assist with medical emergencies?

We keep a medical kit on-site. While the concierge can help connect you to medical services, we advise directly contacting local emergency services in case of urgent medical needs.

Can I request a copy of my invoice or receipt?

Yes, you can request a copy of your invoice or receipt after checkout. Simply email your request to connect@sorissodosol.com or contact our customer service team for assistance.

When will my security deposit be refunded?

Your security deposit will generally be refunded within 7 days of checkout, provided the rental property is in good condition and there are no outstanding charges or damages.

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Can I share feedback or leave a review about my stay?

We encourage all guests to share their experiences. You can leave feedback or reviews via the platform you used to book your stay or by contacting our customer service team directly.

I left an item behind at my vacation rental. What should I do?

If you’ve lost an item during your stay, please reach out to our customer service team for assistance with our lost and found process.

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